| FAQ | Category | |
Are all products available online?
All catalog assays kits, assay consumables, assay development products, and inst... | Ordering | |
Are the Aß and Tau calibrators in the validated Human Aß42 and Human Total Tau kits native protein?
The Total Tau assay is a recombinant Tau 441 protein expressed in E.coli. The A&... | Assays
Ordering | |
Can I backup the WORKBENCH Software database?
Yes, the Workbench software comes with a backup utility that can be executed in ... | Instrument
Software | |
Can I cancel an order I placed online?
Yes, but cancellations are handled individually depending on the production or s... | Ordering | |
Can I combine R-PLEX and U-PLEX with Prototype and/or T-PLEX Assays?
Multiplexed U-PLEX and R-PLEX assays use Linkers to coat the plate with capture ... | | |
Can I conjugate proteins and antibodies with SULFO-TAG in my lab?
MSD provides SULFO-TAG NHS-Ester and you can follow the straightforward conjugat... | Assays | |
Can I denature the cell lysates?
Yes, ionic detergents or urea can be used to denature proteins; however, these r... | Assays | |
Can I develop my own phosphoprotein assays?
Yes, immobilizing antibodies on bare plates and labeling detection antibodies is... | Assays | |
Can I have my order shipped overnight?
All MSD orders within the continental US are shipped overnight at no additional ... | Ordering | |
Can I increase my sample volume to improve the sensitivity of the assay?
For the sample incubation step, most MSD assays use between 25-50 μL/well sam... | Assays | |
Can I move an MSD instrument myself?
Should your instrument need to be relocated, we can assist with the relocation a... | Instrument | |
Can I order additional calibrator for the Phospho-Akt (Ser473) Kits and Total Akt Kits?
Can I order additional calibrator for the Phospho-Akt (Ser473) Kits and Total Ak... | Assays | |
Can I order additional calibrators and/or detection antibodies?
Yes. Many calibrators and labeled secondary reagents are listed on our website u... | Reagents Diluents Buffers | |
Can I provide a quote number online with a order?
Yes, you can reference your quote number in the Special Instructions box du... | Ordering | |
Can I perform R-PLEX Singleplex assays on plates other than Small Spot Streptavidin plates?
R‑PLEX Singleplex assays can be developed on any MSD streptavidin- or avidin-coa... | Assays | |
Can I re-read a plate?
No, once the plate has been read and the wells have been 'fired' through the ECL... | Instrument | |
Can I re-read a plate?
No. Once the wells have been exposed to the electrochemiluminescence process, th... | Plates
Instrument
Software | |
Can I run my samples un-diluted to increase sensitivity?
For optimal performance, you should use the minimum sample dilution recommended ... | Assays | |
Can I run tissue homogenates or other sample types with V-PLEX kits?
MSD has not validated other sample types with the V-PLEX kits, but other sample ... | Assays | |
Can I save a shopping cart until my purchase order is ready?
Yes, your shopping cart will be saved automatically if you sign out or leave the... | Ordering | |
Can I use 384-well plates with R-PLEX?
You can use as little as 10 µL per well to coat a 384‑well plate. Calculat... | Assays | |
Can I use a different PC than the one supplied with the instrument?
No. Each computer MSD provides has been configured to a particular instrument so... | Software
Instrument | |
Can I use my own diluents and wash buffer when running R-PLEX assays?
Diluents used to generate the reported data are recommended as starting diluents... | Assays | |
Can I use my own diluents and wash buffer when running R-PLEX assays?
Diluents used to generate the reported data are recommended as starting diluents... | Assays | |
Can I use the same calibrator when testing sample types other than serum, plasma, or urine?
Yes, the same calibrator and thus the same calibration curve can be used for mul... | Assays | |