| FAQ | Category | |
Can I backup the WORKBENCH Software database?
Yes, the Workbench software comes with a backup utility that can be executed in ... | Instrument
Software | |
Can I move an MSD instrument myself?
Should your instrument need to be relocated, we can assist with the relocation a... | Instrument | |
Can I re-read a plate?
No, once the plate has been read and the wells have been 'fired' through the ECL... | Instrument | |
Can I re-read a plate?
No. Once the wells have been exposed to the electrochemiluminescence process, th... | Plates
Instrument
Software | |
Can I use a different PC than the one supplied with the instrument?
No. Each computer MSD provides has been configured to a particular instrument so... | Software
Instrument | |
Can we network the MSD instrument computer?
If the system is under evaluation, it may not be networked. If the MSD system ha... | Instrument | |
Can we upgrade the Windows 2000 operating system to Windows XP?
Please contact MSD Instrument Service Support before upgrading to XP. This can b... | Instrument
Software | |
Can Windows updates be installed on the computer controlling the MSD instrument?
Many of our customers have installed Windows® updates without problems, incl... | Instrument
Software | |
I see a 'Client already has a session' error when booting up DISCOVERY WORKBENCH.
This indicates that a duplicate of the DISCOVERY WORKBENCH software is running. ... | Instrument | |
How can I export each spot in 96- (384-) well format and do other data file customization?
Click Run to activate the Run Options window, check the Export Format Custom box... | Instrument | |
How do I read a partial plate?
SECTOR instruments read plates in sectors. For example, the SECTOR Imager 6000 d... | Instrument
Plates
Software | |
I can't find my data file, where is it?
Another user may have changed the Output Path in the Run window. Click Run to vi... | Instrument | |
I measured the plate backwards, is my data correct?
The SECTOR instruments have a sensor that tells the software the plate is backwa... | Instrument | |
I see Communication error when booting up DISCOVERY WORKBENCH
The USB address information is lost or incorrect. Close DISCOVERY WORKBENCH, dis... | Instrument | |
Is an MSD instrument required to run MSD assays?
Yes. The MSD platform is unique in its method for detection. As a result, MSD in... | Instrument
Assays
Plates | |
My instrument is showing an "Error 7461 Instrument not ready". What does this mean?
The camera has not reached the proper temperature for operation. The SECTOR Imag... | Instrument | |
The exported data format is incorrect. Can I correct the format?
The data can be re-exported in correct format by clicking the Plate Data History... | Instrument | |